Delivering on Support Promises
Back in the states, email based customer support has become the standard. Often times there is no phone support option. It’s pretty good too. It’s safe to assume you’ll get a reply within 24 hours or so.
Here in New Zealand, the option for email support is almost as common. And there’s always a phone option.
Even [...]
More Twitter Ramblings
Whenever I spend some time thinking about why I don’t like something, I inevitably stumble upon some way it can work for me.
After my last post regarding Twitter, it occurred to me that I could enter the update feeds of friends into Gmail’s Web Clip bar.
This eliminates the interruptions that occur when the updates come [...]
Rambling about Twitter
It feels like Twitter is really starting to make some headway. Which is awesome. It’s great to see a new twist (rather than simply new features) on the underlying concept of Blogging. I’m completely fascinated by it. And yet I don’t use it.
This can be attributed to a couple of reasons:
I’m not a phone person. [...]
A good time to hold’em
Ev’s “knowing when to hold’em” post has some great observations about the pluses and minuses of selling your small company to a larger one.
A couple posts later he talks about smaller purchased companies forming a separate identity inside a larger company.
I like that people say they work “at Flickr,” rather than at Yahoo!, their actual [...]
On Circuits and Design
Marshall McLuhan – Nov. 20th, 1964 – Symposium on Cybernetics and Society
“In moving from the neolithic age to the electronic age, we move from the mode of the wheel to the mode of the circuit, from the lineal single-plane organization of experience to the pattern of feedback and circuitry and involvement.
...
In the age of circuitry, [...]
Go to the home pageLoveplum is a blog covering the many aspects of user experience. It is written by Jason Sutter.
